Official statement of Mayzus Financial Services Ltd. with regards to closure of btc-e.com exchange service
We hereby confirm that all the international bank wires, sent to MoneyPolo accounts towards a customer account of btc-e.com and received after 26.07.2017 will be dutifully sent back to the Sender’s bank details.
Any other information on the incoming or outgoing payment orders, account balances etc. may not be disclosed to any third parties and to no other than out customer’s themselves or official authorities, upon official request from either of them.
The MoneyPolo Brand Mark is a registered trademark of Mayzus Financial Services Ltd authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 FRN 566505 for the provision of payment services. All customer funds are kept on dedicated bank accounts, separately from the company own funds.
We would also like to confirm that btc-e.com exchange service has never had any direct link to our company, neither structurally, nor personally. They are just one of thousands of our clients.
MoneyPolo are working closely and actively with the UK regulators and banks to resolve the situation with the minimal loss to the users of btc-e.com.
Please, note that if you have any questions about your payments, you can use our Customer Support email at email. Please, use the word ‘Bitcoin‘ in the subject of your message and we will treat it as a priority.